Returns Policy

1. Introduction

This Returns Policy is offered by Halytech Pty Ltd (ABN 51 094 853 068) ("Halytech", "we", "us" or "our"). This policy applies to all direct purchases made by consumers, as defined under the Australian Consumer Law, from Halytech - whether through our online store at halytech.com.au, by phone or email order, or in person at our office in Bella Vista ("Products"). If you purchased a Halytech Product through an authorised reseller, please contact that reseller in the first instance, as their own returns policy may apply.

This policy should be read alongside the Halytech Master Terms and Conditions, and any applicable policies and warranties provided with your Product. Capitalised terms used throughout have the same meaning as given in our Master Terms and Conditions, which are available on our website.

2. Returns

2.1 Consumer Guarantees

This Policy does not replace, modify or exclude any rights that apply to you under the Australian Consumer Law (ACL). If you believe that your purchase fails to meet one or more of the consumer guarantees, then you may be entitled to a remedy.

If there is a major failure, you may seek a refund or replacement (subject to availability), or you may keep the Product and seek compensation for any drop in the value. If there is a minor failure, we may repair the item (or, in our discretion, we may replace the item or refund you) within a reasonable time.

2.2 Out of box failure

Please contact us as soon as you become aware of a Product that fails to function correctly upon arrival so that we can attend to your claim immediately. The out of box failure period relates to a Product failure reported to us within 72 hours of delivery.

2.3 Change of mind

We do not offer replacements or refunds in the event you have a change of mind, unless you are within any cooling off periods as applicable under the ACL.

Please note that the ACL does not apply if you simply change your mind, find the item cheaper elsewhere, decide you do not like the purchase or have no use for it.

2.4 Damaged Goods

Consumer guarantees under the ACL do not require us to remedy goods that have been damaged after supply (e.g. through physical impact, or other external factors). In some cases, you may not be aware that the damage was caused by your actions or failure to take reasonable care.

Even if your Product has been damaged, we are here to help. Please note that repair or replacement may involve a fee, and an inspection fee may also apply.

3. Returns and Repair Process

3.1 Authorisation

To make a request to return or repair your Product, please contact our team at support@halytech.com.au. We ask that you contact us as soon as possible after becoming aware of any fault or defect to help us resolve the issue quickly.

Please be advised that as part of the process, you may be required to upload clear images of the damage, defect or fault to allow an initial assessment of your purchase. Following the initial assessment, we may request that you provide further information in order to process your claim. This may include returning your purchase to us for further investigation.

3.2 Resolutions

If the Product is confirmed to have a major failure, we will provide you with a replacement or refund, or you may keep the Product and seek compensation for any drop in the value, at your discretion. In the event that your Product has not been returned to us, we will require that you return the Product to us by post or courier at our expense, before your replacement product is sent to you.

If you are entitled to a refund, your refund will be processed in the same manner (i.e. same credit or debit card) as the original payment.

Please note that the processing of refunds may take up to 10 business days before it shows up on your account due to the varying processing times between payment providers.

If the Product you purchased is confirmed to have a minor failure, we may repair the item (or, in our discretion, we may replace the item or refund you) within a reasonable time.

If you return a Product that is not covered under warranty or the consumer guarantees, you may be liable for the associated costs. We will contact you before proceeding, clearly explain any such costs, and give you the option to decide whether you wish to continue.

Please note that Products presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may also be used to repair the Products. Repairing the Product may result in loss of data and you may need to configure the Product in the app again. We may not be able to offer a replacement on some Products if stock is no longer available. If this is the case, we will notify you and offer an alternative solution.

3.3 Collection timeline

Once you have been notified that a Product is ready for return delivery, you must make arrangements for, and accept, delivery within the timeframe applicable to the jurisdiction in which the repair was carried out (as notified to you from time to time). If you fail to do so, or if delivery is refused or not accepted, we may proceed with the responsible disposal of the Product in accordance with those applicable timeframes.

3.4 Other

Any Product sent back to us must be sent via a delivery service that provides tracking numbers. We accept no responsibility for any damage to your Product during transit back to us. Your Product is not considered received by us unless a signed proof of delivery can be provided upon request by us.

4. Subscription Cancellations and Refunds

If your Product is offered on a subscription basis, you can manage or cancel your subscription by contacting us using the details below. Subscription cancellations and any associated refunds or credits are handled in accordance with our Master Terms and Conditions. Where a refund is payable, processing may take up to 10 business days to appear on your account.

5. Amendments

Any purchase by you is deemed to be confirmation that you accept this Returns Policy.

This Returns Policy may be amended at any time without prior notice by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Returns Policy.

6. Contact Us

If you have any enquiries regarding your return or this Returns Policy, please contact our team using the details below:

Email: support@halytech.com.au

Phone: (02) 8814 5235

Website: halytech.com.au